How to... Fix Bad Reviews in 2022

Published: May 23, 2022 | Last updated: May 24, 2022

In short, here are 10 simple steps to fix your bad reviews:

  1. Just don't ignore your reviews. Both good and bad (especially the bad ones).
  2. Timing is everything. Don't let a review slide.
  3. Show that you understand the customer's point of view. Empathy is a must.
  4. Keep it professional without being condescending.
  5. Highlight the positive things. Nobody likes a "downer".
  6. If needed, set aside your ego and apologize.
  7. Offer to talk things over.
  8. Take action and change things in your business.
  9. Try to engage customers privately.
  10. Keep responses brief. No one wants to be lectured online.


Watch this webinar with our Customer Success Expert to get a deeper understanding of each step. And, feel free to grab a copy of our free guide on How to Fix Bad Reviews.


Need more advice? Get the FREE 30+ Page Mastering Your Online Reputation Guide

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ProvenExpert is the online platform for qualified customer feedback and review aggregation. A tool that enables business owners and service providers of all sizes to actively seek customer reviews with industry-specific survey templates, bundle existing customer reviews in one location and present the overall score in a way that makes it more effective. Already more than 270,000 entrepreneurs and service providers of all sizes benefit from ProvenExpert.